Terms of Service

1. Who we are

LuxeTivities is operated by LuxeStyle LLC, a wholly-owned subsidiary of LuxeTivities LLC (a Wyoming Limited Liability Company, 30 N Gould Street, Sheridan, WY 82801). LuxeStyle LLC runs the website, the app and the bookings made through them, and is the party you contract with (“LuxeTivities”, “we”, “us”). Contact: legal@luxetivities.com.

2. What the service is

LuxeTivities is a members-only concierge service. We arrange, on your behalf and as your agent, accommodations, vehicle rentals with or without a driver, crewed yacht charters, private air charters arranged through certified carriers, restaurant reservations, event access, and the sourcing of luxury goods (“Experiences”) supplied by third-party providers (“Suppliers”). We are not the owner or operator of the Experiences unless expressly stated. Each confirmed booking is also governed by the Booking Agreement and by the Supplier’s own terms, which we will pass on to you.

3. Membership and eligibility

Membership is by invitation and subject to approval. You must be at least 18 (or 21+ where required for a given Experience, e.g. certain vehicle rentals), provide accurate information, and complete identity verification when requested. We may suspend or terminate membership for breach of these terms, fraud, chargeback abuse, or conduct that endangers Suppliers or staff.

4. Requests, confirmations, and pricing

A booking request is an offer, not a confirmed booking. Prices shown in the app are estimates until we confirm availability and the final total. No payment is taken at request time. A booking becomes binding when we mark it confirmed and you complete payment. Currency is USD unless stated otherwise.

5. Payment

We accept card payments processed by Stripe; payments via Cash App and Zelle; and, for verified members by arrangement with their concierge, cash paid in person against a written receipt bearing the booking reference. You acknowledge that Cash App, Zelle, and cash payments are generally irreversible and offer no purchase protection; card payment is recommended for high-value bookings. Payment references (booking refs) must be included so we can allocate funds. Cash acceptance is subject to applicable cash-transaction reporting laws. Applicable taxes and supplier fees are not included in quoted totals.

6. Cancellations and refunds

Cancellation terms vary by Experience and Supplier and are stated at confirmation. Unless stated otherwise: Default Policy — full refund if cancelled more than 14 days before the start date; 50% between 14 and 7 days; no refund within 7 days. Concierge service fees are nonrefundable. Statutory rights that cannot be waived (including EU/UK consumer rights where applicable) are unaffected.

7. Identity verification and insurance

Accommodation and vehicle bookings require successful identity verification, either through our provider (Stripe Identity) or in person, where a member of our team physically inspects your government-issued ID and records the verification. Vehicle bookings additionally require valid insurance: coverage included in the rate, or proof of your own qualifying policy, which we must verify before handover. Misrepresenting identity or coverage is grounds for immediate cancellation without refund.

8. Concierge chat

Our concierge chat combines artificial-intelligence assistance with our human team, and is disclosed as such in the app. Automated responses are generated by a third-party AI model and may contain errors, omissions, or statements that do not bind us: no chat message — automated or human — constitutes a confirmed booking, price commitment, or waiver; only a booking marked confirmed in your ledger, at the total there stated, is a commitment. We disclaim liability for reliance on automated responses to the maximum extent permitted by law. Chat content is processed by our AI provider to generate replies (see Privacy Policy). Do not share payment card numbers or government ID numbers in chat.

9. Your responsibilities

You agree to treat Suppliers’ property and staff with care, comply with Supplier rules and applicable laws, and be responsible for damage caused by you or your party. Security deposits may be required by Suppliers for certain Experiences.

10. Liability

To the maximum extent permitted by law, our aggregate liability arising out of any booking is limited to the amounts you paid us for that booking. We are not liable for the acts or omissions of Suppliers, or for events outside our reasonable control. Nothing in these terms excludes liability that cannot lawfully be excluded (including for fraud, or death or personal injury caused by negligence).

11. Governing law and disputes

These Terms and any disputes arising out of or relating to them will be governed by the laws of the State of Wyoming, USA, without regard to its conflict of law principles. Disputes will be resolved in the District Court of Sheridan County, Wyoming.

Informal Dispute Resolution. Before filing a formal claim, you and the Company agree to try to resolve the dispute informally. You must notify the Company of your claim by sending an email to legal@luxetivities.com. The notice must describe the nature of the dispute and the relief sought. We will attempt to resolve the matter through negotiation within thirty (30) days from the date the notice is received. If the dispute is not resolved within this 30-day period, either party may initiate formal arbitration or small claims court proceedings.

Binding Arbitration. Except for disputes brought in small claims court, you and the Company agree that any dispute, claim, or controversy arising out of or relating to these Terms will be settled by binding, individual arbitration, rather than in court. The arbitration will be administered by the American Arbitration Association (“AAA”) in accordance with its Consumer Arbitration Rules. The arbitration will take place in Cheyenne, Wyoming, unless you and the Company agree otherwise. Judgment on the award rendered by the arbitrator may be entered in any court having competent jurisdiction.

Small Claims Court Exception. Notwithstanding the agreement to arbitrate, either you or the Company may bring an individual action in a small claims court of competent jurisdiction, such as the Laramie County Small Claims Court in Wyoming, or in the small claims court where you live, provided the claim qualifies for that court’s jurisdiction and remains individual.

Arbitration Fees. Payment of all filing, administration, and arbitrator fees will be governed by the AAA’s Consumer Arbitration Rules. The Company will reimburse those fees for claims totaling less than $10,000 unless the arbitrator determines your claims are frivolous or brought for an improper purpose. Each party will bear its own attorneys’ fees and costs unless statutory provisions or AAA rules provide otherwise.

Right to Opt-Out. You have the right to opt-out and not be bound by this arbitration agreement. To opt-out, you must send written notice of your decision to opt-out to legal@luxetivities.com within thirty (30) days of first accepting these Terms. Your notice must include your name, username (if applicable), the email address associated with your account, and a clear statement that you wish to opt-out of arbitration. If you opt-out, all other parts of these Terms will continue to apply, and any disputes will be resolved exclusively in the state or federal courts located in Laramie County, Wyoming.

Class Action & Jury Trial Waiver. You and the Company agree that each may bring claims against the other only in your or its individual capacity, and not as a plaintiff or class member in any purported class, collective, or representative proceeding. The arbitrator may not consolidate more than one person’s claims and may not otherwise preside over any form of a representative or class proceeding. Both you and the Company waive any constitutional and statutory rights to go to court and have a trial in front of a judge or a jury.

International Consumers. If you reside outside the United States, you may have the right to bring a claim before the competent courts of your country of residence. Local mandatory consumer protection laws and regulations of your country of residence will apply, superseding Wyoming law where strictly required by local jurisdiction.

12. Changes

We may update these terms; material changes will be notified in the app or by email at least 30 days before taking effect. Continued use after that date constitutes acceptance.